11
jaar JouwWeb

French Communication & Customer Support Assistant (20-40 hours)

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Are you a great communicator who puts the customer first? Then we are looking for you! As our French Communication & Support Assistant at Webador, your role will be to inform, guide and encourage our (potential) customers to use our services via email and social media. We want to empower every customer to build a website or webshop they can be proud of. You will also be working together with people from different disciplines and you will proactively contribute with initiatives to improve the experience for French speaking users and to stimulate our growth in the French speaking markets.

About us

Webador is a fast growing Dutch internet company based in Strijp-S, Eindhoven. Our young and ambitious team has developed an online tool that empowers anyone to create their own professional website or webshop - no web designer necessary. Over 49,000 customers use our service, rating us with an average of 9/10! Founded more than 10 years ago, our Dutch brand JouwWeb has grown to become one of the most popular website builders in the Netherlands.

We aim to inspire more and more (small) businesses worldwide in sharing their passions online. That’s why we recently launched Webador.fr, and we’re now looking for a native French speaker to support our French-speaking customers and assist us with our overall strategy for the French market.

What’s it like to work at Webador?

Our 20 employees work together as one team and we have a flat organizational structure. We develop solutions and improvements in cycles of 5 weeks.

We offer you a peaceful working environment, where you can focus on challenging projects - no unnecessary meetings, push notifications, deadlines, or micromanaging and no ringing phone. We’re not in a hurry; we’re focused on delivering quality. We believe that 8 hours a day is more than enough to make a difference!

Your tasks

  • Resolve customer support inquiries
  • Deliver professional customer support via email (in English and French)
  • Identify opportunities to improve our product and the customer experience
  • Assist with online marketing tasks for the French market
  • Content translation and localization
  • Contribute to our localized content on Webador.fr

Your profile

  • You are fluent in French (native level)
  • You have an upper intermediate level of English; Dutch is a plus
  • You have at least 1 year of experience in a support/communication role or a related field (a related degree is a plus)
  • You are a great communicator (written and verbally)
  • You have a service-oriented mindset and approach to work
  • You have an affinity with the internet and with computers
  • You are a team player

Wat we're offering you

And the opportunity to work in a young, dynamic, and motivated team

Sounds good?

Send your CV and motivational letter to wouter@webador.com and we might invite you for a video call or an in-person interview at our Eindhoven office!